Patient and family satisfaction is one measure of the quality of our services. At Gifford we try to resolve all complaints or concerns and to meet or exceed our patient and visitor expectations. The swift and effective resolution of a concern provides us with an opportunity to be a more successful health care facility.
If the complaint is one of billing only, the Patient Financial Services Department will investigate and respond to the complaint. When there is an actual or perceived breakdown in service, our Public Relations Department will give feedback in a timely and uniform manner and make the special effort necessary to satisfy an aggrieved patient, family member, or visitor.
Should you wish to submit a compliment, ask a question, or voice a concern, please contact:
Patient Relations
(802) 728–2433
Gifford Health Care
PO Box 2000, 44 South Main Street
Randolph, VT 05060
If you feel it is necessary to discuss your concern with someone outside of the organization, you may contact any of the following:
If you have a complaint about the hospital:
The Division of Licensing and Protection of the Department of Disabilities, Aging and Independent Living investigates hospital complaints under federal law, and also works with the Vermont Department of Health to investigate hospital complaints for the state.
To file a complaint with the Division of Licensing and Protection, call 1-888-700-5330, fax (802) 241-0343, email (preferred) , or write to:
Department of Disabilities, Aging and Independent Living
Division of Licensing and Protection
HC 2 South
280 State Dr.
Waterbury, Vermont 05671-2060
If you prefer to contact the Board of Health or Health Department directly, call (802) 657-4220 or toll-free (in Vermont): (800) 745-7371, or write to:
Board of Health
Vermont Department of Health
P.O. Box 70
Burlington, VT 05402-0070
If you have a complaint about a provider:
The Vermont Board of Medical Practice investigates complaints against physicians (MDs), physician assistants (PAs), podiatrists (DPMs), anesthesiologist assistants.
To file a complaint with the Board of Medical Practice, call (800) 745-7371 or (802) 657-4220, or write to:
Board of Medical Practice
Vermont Department of Health
P.O. Box 70
Burlington, VT 05402-0070
Download complaint forms on the Board of Medical Practice website.
If you have a complaint about another type of medical professional:
The Secretary of State’s Office of Professional Regulation investigates complaints against a doctor of osteopathic medicine (DO), advance practice registered nurse (APRN), or certified nurse-midwife (CNM). To file a complaint with the Office of Professional Regulation, call: (800) 439-8683 or 802-828-2363, or write to:
Office of Professional Regulation
Vermont Secretary of State
128 State Street
Montpelier, VT 05633-1101
Complaint forms are available online at the Vermont Secretary of State’s Office of Professional Regulation.
If you would like to speak with a Health Care Advocate:
Contact the Vermont Office of Health Care Advocate.
Updated: 11/19
